Chiller Technical Service, Spare Parts and Maintenance Kits

The emergency service line is available 24/7, and the initial technical assessment is carried out by phone. Site response is planned within 24 hours in the Marmara Region and within 48–72 hours elsewhere. Critical production shutdowns receive priority to shorten these times.

Yes. Diagnosis and repair are performed independently of the installed brand. Parts are matched using the equipment nameplate, part codes and site measurements.

No. First, the cause is identified: a refrigerant leak, low water flow, low process load, a valve problem or an incorrect sensor reading. If a leak exists, it is located and repaired before adding refrigerant; the system is evacuated and charged by weight.

An electronic leak detector, nitrogen pressure testing and bubble testing at suspect connections are used. After repair, the system undergoes a leak test, is evacuated below 500 microns and is charged with the quantity specified on the nameplate.

Evaporator superheat is generally 5–8 K, and subcooling is 3–8 K. High superheat indicates insufficient refrigerant feed; low superheat indicates liquid return. High subcooling indicates overcharging or non-condensable gases.

No. A compressor may fail to start because of a power supply problem, motor protection, contactor, pressure alarm, water flow protection or control sequencing. Replacement is decided after electrical and mechanical checks, including winding resistance, insulation and oil condition.

The key information is the equipment nameplate, brand, model, serial number, existing part code and clear photographs. Knowing the refrigerant, supply voltage and operating conditions makes accurate matching easier.

Alternative parts with verified technical specifications can be used in suitable applications. Matching connection dimensions alone is insufficient. Capacity, operating pressure, material, electrical ratings, signal type and control compatibility are checked together.

No. Kit contents are prepared according to equipment model, compressor type, circuit count, oil, refrigerant and maintenance level. Even two chillers with the same capacity may use different compressors or valves and therefore require different kits.

Send the equipment nameplate, alarm display, a brief fault description, water temperatures and general equipment photographs. Details of previous interventions help the service team prepare the necessary tools and likely replacement parts.

Equipment is assessed under operating load when the facility's production load permits. If full load cannot be provided, pressures, temperatures, current and functional values under available conditions are recorded. Points requiring follow-up at full load are identified in the service report.

A small sensor, valve or electronic board with a long lead time can bring production to a complete stop. A critical spare parts list identifies components with high production impact and long lead times in advance, helping reduce unplanned downtime.